Request to edit reviews

Keeping your reviews accurate is important! This guide explains how to request edits to customer reviews within the Air Reviews app.

Who can use this feature?

This feature is available in all plans.

Enabling "Confirm Edit Review" Notifications

This step is required for requesting edits

Step 1: Access the Air Reviews app settings.

Step 2: Locate the "Notifications" section.

Step 3: Enable the "Confirm edit review" option.

1. Navigate to Manage Reviews

Head to the Air Reviews app and select "Manage Reviews" from the left-hand menu.

2. Request Edit

Locate the review you want to request an edit for.

Click the "Request to edit" button within the review's action menu.

3. Edit Details

Make any necessary changes to the content.

State your request clearly in the box "Request to edit review" and explain why the change is needed and encourages customer approval.

Once satisfied with your edits, click "Send request" to send an email notification to the customer.

4. Confirm Request

A final confirmation pop-up appears. Click "Agree" to send the edit request to the customer.

Note: Reviews imported from Amazon/ AliExpress will not be allowed to edit.

By following these steps, you can easily request edits to customer reviews while ensuring a smooth and transparent communication process!