Analytics

The Air Reviews Analytics page equips you with powerful insights to understand your customer feedback and optimize your online store.

Who can use this feature?

This feature is available in all plans.

1. Key Metrics at a Glance

Head to the Air Reviews app and select "Analytics" from the left-hand menu.

• Approved Reviews: Total number of published reviews displayed on your store.

• Average Product Rating: Overall customer satisfaction rating across your products.

• Emails Sent/Opened/Clicked: Track the effectiveness of your review request emails.

2. Monitor Your Performance

This dashboard provides a clear overview of key metrics, including:

Customize Your View

• Date Range: Click the calendar icon to select a specific timeframe and analyze trends.

• Refresh Data: Click "Reload" to ensure you're viewing the most recent information.

Review Breakdown

• Approved Reviews: See how many reviews were imported from sources like files or platforms (AliExpress & Amazon) and those written directly by customers.

• Average Product Rating:

1. Take a look at overall customer satisfaction rating across your products.

1. Click "View report" to access a detailed breakdown of positive, negative, and neutral ratings.

• Email Analytics:

1. Take a glance at insights into customer engagement with your review request emails.

1. Click "View report" to delve deeper into email campaign performance data.

• Review Volume Over Time: Track the overall growth and trends in your customer reviews over time.

Transforming Feedback into Success

Air Reviews Analytics empowers you to make data-driven decisions to improve your customer experience and boost sales. By leveraging these valuable insights, you can:

• Identify areas for improvement based on customer feedback.

• Encourage positive reviews by addressing customer concerns.

• Track the impact of review request email campaigns.

• Monitor overall customer sentiment towards your products and brand.

Take control of your customer feedback! Start exploring Air Reviews Analytics today and unlock the power of data-driven insights.