> For the complete documentation index, see [llms.txt](https://help.airreviews.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.airreviews.io/collect-reviews/notifications.md).
# Notifications
## Notifications
### **1. Access Notifications Settings**
Open the **Air Reviews** app in your Shopify admin and go to **Collect reviews**.
Locate the **Email notifications** card and click **Setup** to start setting up your email templates.
The Notifications page lists every email type Air Reviews can send. Each row has its own toggle so you can enable or disable a specific email without affecting the others. Use the master toggle next to the page title to turn the entire feature on or off.
#### Air Reviews currently supports 5 emails:
* **Review reminder** — sent based on the order's status to ask customers for a review.
* **Photo review reminder** — asks for product photos after a positive review.
* **Discount usage notification** — sends a discount code to customers after they review.
* **Review reply** — notifies the customer when you reply to their review.
* **Confirm edit review** — sends a confirmation when a customer requests to edit their review.
Click **Email settings** on any card to customize that email's content, design, and conditions.
#### Common email settings
Every email editor in Air Reviews shares the same set of fields. They are documented once here; the per-email sections below only cover what is unique to each type.
* **Subject** — the email subject line. Variables such as `{{shop_name}}`, `{{customer_name}}`, and `{{product_name}}` are supported.
* **Logo** — upload an image to appear at the top of the email.
* **Content** — edit the body with the rich text editor. The toolbar supports bold, italic, underline, color, link, alignment, lists, indent, font family, font size, custom variables, and raw HTML insert.
* **Button text** — the call-to-action label.
* **Background color** / **Text color** — control the button's appearance.
* **Footer text** — small text shown below the body.
* **Custom CSS** — toggle on to inject your own CSS for advanced styling.
* **Preview (Light mode / Dark mode)** — the right-hand panel renders the email in both themes; switch between them with the buttons at the top of the panel.
* **Send test** — use the **Send test** action at the top of the page (or the **actions** menu ⋯) to email yourself a sample.
To see all supported variables, click the **Variables** button in the editor toolbar.
### **2. Review reminder**
This email invites customers to write a review for the product they purchased.
#### **2.1 Email type**
* **Simple email** — invites customers to visit your storefront to submit a review.
* **Interactive email** — let customers leave a review directly from the email. They simply click the button in the email, which opens the storefront with pre-filled content ready for submission—no need to rewrite anything.
Take a tour of the interactive email setup:
{% embed url="" %}
Set up the interactive email settings
{% endembed %}
You can verify how it behaves by sending a test review reminder:
{% embed url="" %}
Test the email workability
{% endembed %}
#### **2.2 Discount review request**
Toggle **ON** to attach a discount code to the review request — a stronger incentive for customers to follow through.
#### **2.3 Hide default email content**
Toggle on to remove the default review-request block. Useful when you've written a fully custom body and don't want the built-in copy to appear above it.
### **3. Photo review reminder**
Asks customers who already left a positive review to come back and add photos.
#### **3.1 Time settings**
* **Send after** — the delay before the email is sent (e.g. 5 minutes after the review).
* **Send email for** — the minimum star rating that triggers the email (e.g. 4 stars and up).
### **4. Review reply**
Sent automatically when you respond to a customer's review.
### **5. Confirm edit review**
Sent to a customer when you request that they edit their review (the request is initiated from **Manage reviews**).
### **6. Discount usage notification**
Send a discount code to your customer after they leave a review, as a thank-you and an incentive to come back. The email is split into 2 tabs:
* **Discount notification** — sent right after the customer's review is submitted, delivering the discount code.
* **Discount expiration reminder** — a follow-up before the discount expires, nudging the customer to use it.
{% hint style="info" %}
**Note**: The discount code itself is configured in the **Discount** feature. This email controls only the wrapper that delivers the code. To create or edit the underlying discount, see the [Discount](https://help.airreviews.io/collect-reviews/discount) guide.
{% endhint %}
***
*That’s it! You've now set up various notifications to engage with your customers and manage their reviews effectively.*
---
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