# Notifications

### 1. **Access Notifications Settings**

Open the **Air Reviews** app in your Shopify admin.

Click on ‘**Notifications**’ to start setting up your email templates.

<figure><img src="/files/pfM6IWHIy4GqQWy2q17R" alt=""><figcaption></figcaption></figure>

Observe **metrics** including: Total emails sent, Emails opened, Emails clicked.

<figure><img src="/files/YSnDhr8be9rDg8y5MitB" alt=""><figcaption></figcaption></figure>

### **2. Review Reminder Emails**

Enable the option to send emails after orders are delivered. You can edit the email templates by clicking the edit icon.

<figure><img src="/files/gzkCXujpN95enIdBNaoJ" alt=""><figcaption></figcaption></figure>

#### 3.1. **Simple Email**:&#x20;

This type of email invites customers to visit your online store to leave a review for the product they purchased.

You can edit the email templates across the following fields:

* Customize the subject, content, button text, and add a logo.&#x20;
* Enter custom CSS for styling.&#x20;
* Preview the email in both light and dark modes.

<figure><img src="/files/gelLWk5jKoZaOYKBpc4o" alt=""><figcaption></figcaption></figure>

* Add available **variables**.

<figure><img src="/files/aokmU4lLUHAYBFWUm7fz" alt=""><figcaption></figcaption></figure>

* Send **test** email.

<figure><img src="/files/2YmFhmHGDpGLdPmiM9zr" alt=""><figcaption></figcaption></figure>

#### 3.2. Interactive Email:

With this type, customers can save time by leaving a review directly within the email itself

Take a tour of this feature at this interactive guide:

* At first, edit the settings in Air Reviews app:

{% embed url="<https://app.arcade.software/share/I0eLoRfzGQh9karHofOu>" %}
Set up the interactive emails settings
{% endembed %}

* Then you can test the workability of interactive email by sending a test review reminder:

{% embed url="<https://app.arcade.software/share/g4QWAXYSdnkocgcMvLTH>" %}
Test the email workability
{% endembed %}

{% hint style="info" %}
**Note**: In test email and preview section, submit review button will redirect and open a submit form in storefront.&#x20;

Rest assured that customer will be able to successfully submit a review without the need to filling review one more time in the storefront!
{% endhint %}

### **3. Photo Review Reminder Emails**

Activate sending emails for reviews submitted without photos.

<figure><img src="/files/rpG6e66RfN028I2ls8q4" alt=""><figcaption></figcaption></figure>

#### **3.1.  Simple email**

* Adjust the template—set the timing, content, and conditions (like star ratings).

<figure><img src="/files/QCGbWx0ugir0o1LjwhIH" alt=""><figcaption></figcaption></figure>

* Add available **variables**.

<figure><img src="/files/QEamJvrXb68vCvvbjssM" alt=""><figcaption></figcaption></figure>

* Send **test** email.

<figure><img src="/files/L5X5eAawjqVNmPINi1mR" alt=""><figcaption></figcaption></figure>

## **4. Review Reply Notification**

**Step 1:** Set up to notify customers when you respond to their reviews.

<figure><img src="/files/1FN3yMDrAlmL6zpSY1BH" alt=""><figcaption></figcaption></figure>

**Step 2:** Edit the email details such as subject, content, and button text.&#x20;

* Customize the appearance with CSS and preview your changes.

<figure><img src="/files/4gIFepf4siFWv10zMaGV" alt=""><figcaption></figcaption></figure>

#### Add available **variables**.

<figure><img src="/files/H0RqbsNAHbzDge7LCFVc" alt=""><figcaption></figcaption></figure>

* Send **test** email.

<figure><img src="/files/4IWIxVRyVHqVrhVuUAqt" alt=""><figcaption></figcaption></figure>

## **5. Confirm Edit Review Email**

**Step 1:** Enable notifications for when you request to edit a review.

<figure><img src="/files/jip9UjisJGEiLFGL5aXZ" alt=""><figcaption></figcaption></figure>

**Step 2:** Customize the email that asks for customer confirmation to edit their review.&#x20;

* Adjust the subject, content, and button texts.

<figure><img src="/files/1CVVx89Xd4WambaaPFm4" alt=""><figcaption></figcaption></figure>

* Add available **variables**.

<figure><img src="/files/bgH9q3XkmwONk3rWbbji" alt=""><figcaption></figcaption></figure>

* Send **test** email.

<figure><img src="/files/7cLzplGtTFHdFExHpaHP" alt=""><figcaption></figcaption></figure>

## **6. Managing Notifications**

Manage all scheduled or sent notifications by navigating to ‘**Manage notifications’**.&#x20;

<figure><img src="/files/jR1YgDtgQENd4UQfDeAZ" alt=""><figcaption></figcaption></figure>

Here you can:

* Resend emails.
* Cancel scheduled sends.
* Check and resolve issues with failed emails.

<figure><img src="/files/gjD9RzDHMU8gzjoqh3iZ" alt=""><figcaption></figcaption></figure>

*That’s it! You've now set up various notifications to engage with your customers and manage their reviews effectively.*


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