Suggest keywords

The Suggest Keywords feature provides pre-populated tags to help customers quickly write product reviews. This feature streamlines the review process by relevant keywords based on products.

Who can use this feature?

This feature is available in all plans.

What is the Feature

A smart suggestion system that automatically presents relevant keywords/tags when customers write product reviews. Instead of writing lengthy descriptions, customers can select from pre-defined tags that accurately describe their experience.

Benefits

• Save your customers time when writing reviews

• Increase review completion rates by making the process easier

• Ensure more detailed reviews by providing relevant prompts

• Maintain consistency in review language across your store

Steps to configure

1

Access Suggested Keywords settings

• Go to Display Reviews

• Click Submit Form

• Navigate to Suggest Keywords section

2

Add keywords for each rating

• Click to expand the rating level you want to add keywords to (1-5 stars)

• Enter your desired keywords in the text field

• Press Enter after each keyword to add it

• Repeat for each star rating level

3

Save your changes

• Review your keywords for each rating level

• Click Save at the top of the page to apply your changes

Air Reviews - Suggest keywords

Best practices for keywords

• Keep phrases short and specific

• Use positive phrases for 4-5 star ratings (e.g., "excellent quality", "highly recommend")

• Use constructive phrases for 1-3 star ratings (e.g., "needs improvement", "shipping delay")

• Include common product attributes relevant to your store

• Limit to 5-7 keywords per rating to avoid overwhelming customers

How customers see your keywords

After configuration, when customers leave a review:

1. They select a star rating

2. Your pre-defined keywords appear as clickable suggestions

3. Clicking a keyword automatically adds it to their review text

4. Customers can still write their own text in addition to using keywords

Conclusion

The Suggest Keywords feature is designed to make reviewing products simpler while ensuring valuable feedback for both merchants and future shoppers. By combining quick-select tags with optional detailed comments, you can provide comprehensive product feedback in just a few clicks. Remember, the most helpful reviews use a mix of suggested keywords and personal experiences to give other shoppers a clear picture of the product.