# Suggest keywords

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**Who can use this feature?**

This feature is available in **all plans**.
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### What is the Feature

A smart suggestion system that automatically presents relevant keywords/tags when customers write product reviews. Instead of writing lengthy descriptions, customers can select from pre-defined tags that accurately describe their experience.

### Benefits

* Save your customers time when writing reviews
* Increase review completion rates by making the process easier
* Ensure more detailed reviews by providing relevant prompts
* Maintain consistency in review language across your store

### Steps to configure

{% stepper %}
{% step %}

#### Access Suggested Keywords settings

* Go to Display Reviews
* Click Submit Form
* Navigate to Suggest Keywords section
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{% step %}

#### Add keywords for each rating

* Click to expand the rating level you want to add keywords to (1-5 stars)
* Enter your desired keywords in the text field
* Press Enter after each keyword to add it
* Repeat for each star rating level
  {% endstep %}

{% step %}

#### Save your changes

* Review your keywords for each rating level
* Click Save at the top of the page to apply your changes
  {% endstep %}
  {% endstepper %}

{% embed url="<https://app.arcade.software/share/hJr5TaaumraNwv9Tx3s9>" %}
Air Reviews - Suggest keywords
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### Best practices for keywords

* Keep phrases short and specific
* Use positive phrases for 4-5 star ratings (e.g., "excellent quality", "highly recommend")
* Use constructive phrases for 1-3 star ratings (e.g., "needs improvement", "shipping delay")
* Include common product attributes relevant to your store
* Limit to 5-7 keywords per rating to avoid overwhelming customers

### How customers see your keywords

After configuration, when customers leave a review:

1. They select a star rating
2. Your pre-defined keywords appear as clickable suggestions
3. Clicking a keyword automatically adds it to their review text
4. Customers can still write their own text in addition to using keywords

### Conclusion

The Suggest Keywords feature is designed to make reviewing products simpler while ensuring valuable feedback for both merchants and future shoppers. By combining quick-select tags with optional detailed comments, you can provide comprehensive product feedback in just a few clicks. Remember, the most helpful reviews use a mix of suggested keywords and personal experiences to give other shoppers a clear picture of the product.