# Settings

## 1. General settings

Head to the Air Reviews app and navigate to "**Settings**" from the left-hand menu.

<figure><img src="/files/GnfjswPxi66e9sQ9Ux3U" alt=""><figcaption></figcaption></figure>

### 1.1 Customer eligibility&#x20;

This setting helps decide who can submit a review.

* **Everyone can write reviews:** Anyone visiting your store can leave reviews for your products.
* **Only logged customers in can write reviews:** Only customers with an account can submit reviews.
* **Only verified buyers can write reviews:** Customers who have purchased any product from the store can leave reviews.

<figure><img src="/files/5hJnIF2qMbeqpsSgAM33" alt=""><figcaption></figcaption></figure>

### 1.2 Auto-publish positive reviews&#x20;

Choose conditions to automatically publish reviews when submitted at the store.

<figure><img src="/files/fzkCh7Dsr5q3gAlbBB9x" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Note**: All uncurated reviews will be published automatically after 14 days.
{% endhint %}

### 1.3 Trash&#x20;

Trash helps customers recover deleted reviews, or reviews that were mistakenly deleted.

* **Permanently deleted after 15 days:** review will be permanently deleted after 15 days from the date it is moved to Trash.
* **Permanently delete after 30 days**: review will be permanently deleted after 30 days from the date it is moved to Trash.

<figure><img src="/files/zJgsHMCsUoZvAEatdjiE" alt=""><figcaption></figcaption></figure>

### 1.4 Review rich snippets&#x20;

Turn on Review Rich Snippets to showcase star ratings and review counts in search results.

<figure><img src="/files/KvAZvjj0NYsGRWn4xsmt" alt=""><figcaption></figcaption></figure>

## 2. Email

### 2.1 Email appearance

* **Email sender address:** Enter the sender's email address.
* **Email sender name:** Enter the email sender name.
* **Reply to:** Enter email to receive notifications when customers reply.

<figure><img src="/files/7NCtZJQ00uCvXklXAzJq" alt=""><figcaption></figcaption></figure>

### 2.2 New review notification&#x20;

* **Turn on** this feature to receive email **notifications** for the latest reviews that customers leave at your store. Email will be sent every hour when the store has a new review.&#x20;
* **Enter** the email address you want the app to send the notification to (you can enter multiple email addresses at the same time).

<figure><img src="/files/RBgZHSlUoHre7n72MOMA" alt=""><figcaption></figcaption></figure>

### 2.3 Negative review notification&#x20;

Turn on this feature to receive email notifications for negative reviews that customers leave at your store.

There are 4 options setting negative review rating:&#x20;

* 1 star
* 2 stars or less
* 3 stars or less
* 4 stars or less

Enter the email address you want the app to send the notification to (can enter multiple email addresses at the same time).

<figure><img src="/files/gzwWh6XhX76Ab0spRL8g" alt=""><figcaption></figcaption></figure>

### 2.4 Use custom SMTP (Optional)

* **Turn on** (or turn off) SMTP connection.

<figure><img src="/files/wz8gnxVh46e1ZKXxfGfX" alt=""><figcaption></figcaption></figure>

* **Host**: Click on "Load settings" to select a Pre-defined SMTP Server of your choice.

<figure><img src="/files/Fsh4qtSZBeZGURdk9Tva" alt=""><figcaption></figcaption></figure>

* **Port**: Fill the port.
* **Authentication**: Switch between Login/ None.
* Type Username & Password.

**Ready to Test Your Custom SMTP?**

1. Once you've entered all the required information, click **Verify Config**.
2. In the **Send to** field, enter the email address where you'd like to receive a notification if the connection is successful.
3. Click **Verify Now**.

<figure><img src="/files/0NzOezX36LTzpdWfkVMI" alt=""><figcaption></figcaption></figure>

**Success!**

If the verification is successful, the app will display a notification pop-up. You'll also receive a confirmation email in your inbox (**don't forget to check your spam folder!**).

<figure><img src="/files/P4a2dJKgdBA5WCXzmiBf" alt=""><figcaption></figcaption></figure>

***Congratulations!** You've mastered your Air Reviews settings. By using these options effectively, you can tailor the app to your store and unleash the potential of customer reviews.*


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.airreviews.io/settings/settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.