Dynamic question

Dynamic Question is a feature that personalizes review prompts based on the star rating customers provide. The feature adapts questions to match customer sentiment, encouraging more detailed reviews.

Who can use this feature?

This feature is available in all plans.

What is the Feature

Dynamic Prompts is a feature that automatically adjusts review questions based on the star rating a customer gives. For example, when a customer leaves a 5-star rating, they might see "What did you like best?" while a 3-star rating might prompt "What could be improved?" This personalized approach helps collect more detailed and relevant feedback.

Benefits

• More relevant customer feedback

• Higher quality reviews

• Better insights for merchants

• Improved user experience

• More detailed product information

• Higher review completion rates

Step-by-Step Guide

1

Navigate to settings

• Go to "Display Reviews"

• Click "Submit form"

• Find the "Suggest Keywords" section

2

Configure prompts for each rating level

• Click to expand each rating level (1-5 stars)

• Enter appropriate prompts for each rating

• Keep prompts clear and concise

• Press Enter after each prompt to save it

• Repeat for all rating levels

3

Save your changes

• Review your prompts for each rating

• Click Save at the top of the page

Tips for Quality Reviews

• Answer the specific question presented

• Provide concrete examples

• Keep feedback constructive and helpful

• Include details that would help other shoppers

Conclusion

Dynamic Questions help create more meaningful reviews by asking the right questions at the right time. This approach leads to better quality feedback that helps both merchants improve their products and future customers make informed decisions. Need help? Contact our support team for assistance with the Dynamic Question feature.