> For the complete documentation index, see [llms.txt](https://help.airreviews.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.airreviews.io/manage-reviews/reply-to-reviews.md).

# Reply to reviews

## **1. Direct to Manage Reviews and locate the published review to reply**

Select "**Manage Reviews**" from the left-hand menu.

Locate  the **published** review you'd like to reply to.

Click the "**Reply**" button within the Actions menu and enter your thoughtful and personalized reply to the customer's review.

<figure><img src="/files/VN5QuFZxNllX8t3Tn6nq" alt=""><figcaption></figcaption></figure>

## **2.** Privately reply to the review

To send your reply privately via email, click **Send privately via email**. This reply will not be shown on your store

<figure><img src="/files/zD96VejfFfFdOhpOIqZS" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Note:** To send a reply privately via email, you need to enable **Review reply** in the **Notifications** settings. Please follow the guide below:
{% endhint %}

<figure><img src="/files/V3A1xCjbPl8kYYV4sAvY" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/uCNhF4TXxg8wI3UwqFGd" alt=""><figcaption></figcaption></figure>

## 3. Publicly reply to the review

* To send your reply publicly, click **Send publicly**. This will display the reply content on your store.

<figure><img src="/files/KB8EnT9LnavJP5tZyOUZ" alt=""><figcaption></figcaption></figure>

## **4. Edit or Delete review**

After successfully replying to the review, you can click **Edit** to modify the reply content or **Delete** to remove the reply.

<figure><img src="/files/7UfSiTimij9Zo3Ct3gzp" alt=""><figcaption></figcaption></figure>

*Taking the time to respond to your customers' reviews demonstrates that you value their feedback and are committed to providing a positive experience.*


---

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