# Reply to reviews

## **1. Direct to Manage Reviews and locate the published review to reply**

Select "**Manage Reviews**" from the left-hand menu.

Locate  the **published** review you'd like to reply to.

Click the "**Reply**" button within the Actions menu and enter your thoughtful and personalized reply to the customer's review.

<figure><img src="https://3743440187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVvJ89NUauGqmhX7UzkgE%2Fuploads%2FeTEoavCsx2QXgwswK41s%2Fimage.png?alt=media&#x26;token=96b04270-2184-476a-8986-60c85b5aec6d" alt=""><figcaption></figcaption></figure>

## **2.** Privately reply to the review

To send your reply privately via email, click **Send privately via email**. This reply will not be shown on your store

<figure><img src="https://3743440187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVvJ89NUauGqmhX7UzkgE%2Fuploads%2FfDCXpwPHWuIMG4YMC22Z%2Fimage.png?alt=media&#x26;token=873437b5-0a81-468b-bb5e-ef542df604ca" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Note:** To send a reply privately via email, you need to enable **Review reply** in the **Notifications** settings. Please follow the guide below:
{% endhint %}

<figure><img src="https://3743440187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVvJ89NUauGqmhX7UzkgE%2Fuploads%2FnNFSQSmKxkNaqtMAJvXX%2Fimage.png?alt=media&#x26;token=60d3e09b-18b7-4d5c-a7b9-8d0e95705a7b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3743440187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVvJ89NUauGqmhX7UzkgE%2Fuploads%2FYYPn24iSyQ15ffV1mybM%2Fimage.png?alt=media&#x26;token=19e68871-9ad7-456c-ab1e-82f50642532c" alt=""><figcaption></figcaption></figure>

## 3. Publicly reply to the review

* To send your reply publicly, click **Send publicly**. This will display the reply content on your store.

<figure><img src="https://3743440187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVvJ89NUauGqmhX7UzkgE%2Fuploads%2FpYBO2z9zr4ZfDJuAsDc2%2Fimage.png?alt=media&#x26;token=73993203-0822-4ded-85c0-824522b679d1" alt=""><figcaption></figcaption></figure>

## **4. Edit or Delete review**

After successfully replying to the review, you can click **Edit** to modify the reply content or **Delete** to remove the reply.

<figure><img src="https://3743440187-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVvJ89NUauGqmhX7UzkgE%2Fuploads%2FfP50tvD2CgATmy0sEmcl%2Fimage.png?alt=media&#x26;token=b94d6114-cccf-4271-ad24-5e1107e5ec8f" alt=""><figcaption></figcaption></figure>

*Taking the time to respond to your customers' reviews demonstrates that you value their feedback and are committed to providing a positive experience.*